An RTX 4090 box with two pieces of metal in it

Newegg: Refund Issued for RTX 4090 Box Filled With Metal Weights

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A Newegg representative told Tom’s Hardware via email that it refunded a customer that claimed to have received blocks of metal instead of an Nvidia Geforce RTX 4090. The company also claims that banning customer accounts is a “normal” part of a fraud investigation process.

“The customer sent a claim to Newegg that his package did not contain the new 4090 graphics card he ordered but instead weights in the photo he sent us,” Eric Wein, head of public relations and partnerships at Newegg told Tom’s Hardware.

“We suspended his account, which is our normal protocol when investigating fraud cases, for a few days so we could investigate. (This protects the customer in case someone else has access to their account.)”

The ban was a part of Reddit user u/NuclearInnardsBeep’s initial complaint, who had written at the time that “Newegg seems to have locked my account instead of responding, so that’s cool.”

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